The below table sets forth which SaaS Products are included in the SaaS Product Bundle(s) or package(s) under an Order referring to these SaaS Product Descriptions, unless the Parties have agreed otherwise in the respective Order. The marker “Y” indicates that the respective SaaS Product (or SaaS Product module) is included in the respective SaaS Product bundle, or package(s) unless agreed otherwise.
Last update: September 7, 2023 | SaaS Product bundle / package | |||
Lite | Essential | Advanced | Pro | |
SaaS Product / SaaS Product module | ||||
Mission Control (w. CoreX Platform) | Y | Y | Y | Y |
Listings (Core or Premium) | Y (Core) | Y (Premium) | Y (Premium) | Y (Premium) |
Insights & Analytics | Y | Y | Y | Y |
Reviews | - | - | Y | Y |
Messages | - | - | Y | Y |
Social Organic | - | - | - | Y |
Review Generation Email | - | - | Y | Y |
Review Generation SMS | - | - | - | - |
Locator | - | - | - | - |
Local Pages | - | - | - | - |
Social Ads | - | - | - | Y |
SaaS Products in Detail
Descriptions of the SaaS Products (or SaaS Product modules) and their respective functionalities can be found in the respective sections below and under https://uberall.com/en-us/platform-overview.
Manage, optimize, and enrich your Corporate Location Data at scale.
Includes:
Scalable collection and update of Corporate Location Data - via form, via bulk update user interface, via API or via table import flow
Account configuration and Location sorting with labels and grouping
Data cleansing including location address normalization (validation of geo coordinates to ensure rooftop accuracy)
Keyword recommendations for location description
Media manager: categorization of location photos which optimize their performance
Content collection: collections of product, service, menu, people, and custom assets, published across multiple locations’ Listings and Local Pages.
UTM and Call Tracking fields, limited to only those Publication Partners that accept this information (Google, Bing, and Facebook,)
Data enrichment suggestions after analyzing location data already publicly available online outside of the SaaS Products
Unlimited profile updates on the Uberall Platform via real-time API, automated correction of data inconsistency and duplicate deletion
Manage, optimize, and enrich your Corporate Location Data of your Corporate Locations at scale, then submit it to our network of Publication Partners for publication and synchronization purposes
Includes:
Global network: submission to our network of Publication Partners, taking into account location region and category (for Core Listings, this is limited to 4 selected Publication Partners)
Optimization for Voice network (for Core Listings, this depends if voice network Publication Partners have been selected)
PreSync: identification of existing listings and claiming process to prevent duplicate creation
Unlimited submission and publication updates, happening real time on API-connected publishers
Self healing listings: sync checks to protect listings from being claimed by a third party or having inaccurate data published
Listing duplication suppression
Closed location management to remove them from publishers
May included additionally:
Pull API: Leverage all features and manage all data through Uberall’s bi-directional REST API for integration into your existing IT infrastructure
Additional Publication Partners
Monitor and reply to customer feedback across the web from one place.
Includes automatically:
Reputation monitoring from a single platform across various channels and content types (reviews, Q&As etc.)
Subscription to configurable email notifications when new reviews are published
May include additionally:
Approval workflow: give selected users the chance to check replies before they’re posted live
Reviews widget on your website to collect 1st and 3rd party reviews, including monitoring through the CoreX platform
Response Library: save templates other users can apply to reply to reviews
Automated Responses: auto-reply to star-only reviews with randomly selected reply template
Review Generation Email: Invitation tool to create and send customers customised emails to encourage reviews of your locations.
Track and respond to customer messages across multiple platforms from one central inbox, via live agents or with support from local chatbots.
Includes automatically:
Centralized messaging UI (Google, Facebook): reply to messages from the CoreX platform, across all your locations
Hand-off & email notification to live agent to inform a message has been received
May include additionally:
Basic chatbot customization
Multi-language chatbot (EN, DE, FR, ES)
Connection to reservations system
Centralize the data showing how customers find, experience, and interact with your locations online and get best practice recommendations on improving performance.
Post to your social media profiles, listings and website.
Includes:
On multiple locations
Various posting types: news, offer, events, Q&A
Schedule publications
Performance analytics (views, clicks, share, like, reactions when available)
May include additionally:
Posting on social media brand pages, additionally to local listings and social media location profiles (available for Facebook and Instagram)
Posting widget for your website
Posting to Local Pages (excluding Local Pages as a Managed SaaS Product)
Social post templates stored in a library with various sharing capabilities across users
Posting calendar with monthly and weekly overview of the content scheduled
Optional workflow to make content approval mandatory before content is submitted for the purpose of publication
Manage and run paid ad campaigns across your social media profiles
Includes:
On multiple locations
Demographical and geo-targeting with geolocation
Various formats such as photo and video ads, offers, in-message ads
Campaign templates for various campaign objectives, stored in a library
Performance analytics with export abilities
A/B Testing that automatically carries forward better performing ad versions
Help customers find your locations through an integrated overview on your website (Locator) and/or let them explore each location through sub-websites (Local Pages).
Locator and/or Local Pages may be made available in one of the following forms of integrations:
Locator builder: build, design, and deploy changes to your Locator and/or Local Pages. Embed the code on your website once, then manage everything easily from the platform.
Hosted on your primary domain
Uberall builds, hosts, and maintains your Locator and/or Local Pages in consultation with you, hosted on a subdomain of your site.
Built & maintained by Uberall
Hosted on a sub-domain
Include(s) in the forms of integrations above:
Integratable Corporate Location overview with map-, search- and filter-functionalities (Locator) and/or Landing Pages for individual Corporate Locations (Local Pages)
Flexible design (layout, styles, CTAs only for Self Service, more options for Managed and Store Finder API only)
Use the Locator API to pull Corporate Location Data and content into custom website and app builds, or bring the power of Uberall CoreX into your own tools and dashboards.
Includes in the form of integration above:
Provision of API access
Allowing Customer to create integratable overview of Corporate Locations with map-, search- and filter-functionalities (Locator) and/or Landing Pages for individual Corporate Locations (Local Pages) itself
Local Pages may include additionally:
Posting on Local Pages with Social Organic
Integrability of other cContent e.g. embedded elements (such as bookings), Reviews feed or content from Content Collections (as described under Mission Control)
Provision in multiple languages (may apply to both Locator & Local Pages)
Set of features improving the overall platform experience to integrate our customers standards and ecosystem.
Includes
User Rights Management: Assign flexible user rights for different employees, from location-only manager, to administrator, with customized setup for notifications, edit and features accesses
May included additionally:
Single sign-on via SAML
Two-factor authentication
In app support via form or chat
Accessibility widget
Invitation tool to create and send customers customized text messages (SMS) to encourage reviews of your Corporate Locations.
The following features are powered by Artificial Intelligence to increase efficiency and improve customer engagement.
AI-Generated Auto Responses and/or AI-Generated Auto Responses for Reviews: This feature allows clients to generate a reply to a review with the click of one button. The AI will have an understanding of the sentiment of the review, the rating of the review, the business name, the customer's name (if public), the business category, and the language they left the review in.
Chatbot Knowledge Base for Messages: This functionality lets businesses upload .TXT files into Uberall to expand the knowledge of their Message Assistant.
Chatbot Localisation for Messages: This feature enables the Message Assistant to distinguish and respond to customer messages in over 100 languages
AI Post Assistant (or Tone Adjuster) for Social Organic: Users can use AI to adjust the tone of the post’s message.
