Uberall CoreX: Messages

Message and Convert Local Customers at Scale

“Can I reserve a table? Do you have those shoes in stock? Are you open right now?” Customers want quick answers to specific questions, and with Messages, you give them personalized answers around the clock.

Communicate with local customers and drive sales across messaging platforms like Google and Facebook Messenger. Respond solely via live agents or activate the advanced AI chatbot for additional assistance.

Messaging Matters

53%

of people are more likely to shop with a business that they can message directly.

74%

of people who message businesses do so to make a reservation or purchase.

90%

of messages can be automatically answered by the Messages chatbot.

Sources: Facebook, Uberall Beta Tests.

Communication That Drives Conversions

Offer customers more convenient ways of connecting to your locations—and turn their requests into bookings, leads, and sales.

  • Lifelike chatbot can answer customer questions instantly and around the clock.

  • Routing to booking engine lets customers directly reserve a table or make an appointment.

  • 24/7 availability helps customers get answers whenever they need them.

Messaging Made Easy

Uberall Messages brings the most popular direct messaging channels to one single interface, so you can efficiently respond to all customers.

  • Consolidate messaging channels like Google and Facebook Messenger on a central platform.

  • Manage customer requests at scale by activating chatbots across multiple locations.

  • View and respond to messages and see all past interactions between customers and your teams or chatbots.

A Chatbot That Really Knows Its Business—and Yours

Minimum effort for you, maximal convenience for your customers. The Messages chatbot knows your locations so well that it can cover around 90% of queries from local customers, even when you’re not there.

  • Cutting-edge natural language processing powered by Google’s AI creates lifelike customer interactions.

  • Turnkey solution that is pre-trained on your locations and can be set up in 5 minutes.

  • Made for multi-location businesses so you can set up individual chatbots for each location—with their own names, profile pictures, and languages.

Uberall Messages enables us to implement conversational commerce with ease and confidence. Thanks to Messages, we’ve been able to automate a large number of responses, particularly appointment requests.

Julie Letizia

Digital Marketing Project Manager at DEKRA

Multiple Platforms

See and respond to messages on multiple messaging platforms, such as Google and Facebook Messenger.

Easy Setup

Get your chatbot up and running in only 5 minutes and connect it to your locations.

Scalable Rollout

Select one or more locations to easily scale messaging capabilities across stores and regions.

Efficient Workflows

Respond via live agents or activate the chatbot on selected locations, while tracking all interactions in one place.

Quality Assurance

Make sure you don’t miss a single request. View and search all conversations and mark them resolved.

Messaging History

The conversation view shows all interactions with the same customer in one thread.

Uberall CoreX—The Hybrid Customer Experience Platform

Why Uberall

Uberall helps you create a seamless customer experience. We connect the online and offline world.

Packages

We have a package that fits your needs. Whether you have 10, 100 or 1000+ sites.

Services

Make the most of Uberall CoreX. With our service support, you'll get even further, faster.

It’s easy as pie, really. We can show you how.

See it in Action