REVIEWS

Boost Your Reputation and Be the Obvious Choice

Reviews are the #1 factor customers use to make a purchase decision. Are you monitoring and managing your online reviews in a way that helps them choose you?
Take control of your digital reputation with Uberall. Access your customer feedback across all major review networks for all locations from a single platform – then monitor and respond to every review quickly.

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~90% of consumers use reviews before buying online or offline

- Uberall consumer survey, 2021

Win Sales and Influence People

Brand impressions are formed in seconds which means your online reviews and responses can have an instant positive or negative impact on whether a customer buys from you. Show local prospects and customers you care about their experience by responding to all of your reviews at scale and in real-time.

Reply assistant suggests ready-to-go replies and keywords
Custom alerts notify you instantly of negative (or positive) reviews
Role-based access and approval flows safely empower local managers

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Read the Room With Sentiment Analysis

Figure out what customers like — and improve what they don’t — with Uberall’s advanced sentiment analysis engine.
Customer feedback and online reviews are powerful business performance indicators. Tap into this ongoing and frequent source of customer opinions for timely and tangible insights.

Sentiment analysis reveals customer satisfaction overall, by region and location
Topic analysis uncovers key themes in customer sentiment
Location or label filtering helps pinpoint performance issues

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Build Buzz and Amplify Visibility

Good reviews and thoughtful business replies not only help customers choose you. They also help you get found in the first place. Uberall Reviews helps you cut your response times and lift your response rate for every location, influencing your ranking in local search.