Digital Location Marketing know how for the tag:

Reputation Monitoring

New Uberall Study Finds That Shoppers Want Stores to Respond to Customer Reviews

By Josha Benner, Co-Founder, Uberall

At Uberall, we recently announced the results of our “Customer Review Report”. The survey analyzes how shoppers evaluate brick-and-mortar store reviews online. For the study we commissioned a survey of more than 1,000 consumers throughout the U.S.

Here’s a closer look at some of our findings.

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How to make your negative reviews positively impact your online reputation
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Did you know, your negative online reviews can actually work to help you drive more customers through the door? Check out these 8 top tips, put together by our location marketing experts, to help you craft and execute a review management strategy that will make a positive impact on your online reputation, and ultimately your sales.   

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Customized performance reporting from your NEW Uberall Dashboard

Our new Location Marketing Cloud dashboard shows you everything you need to know about your business locations’ online visibility - at a single glance. You’ll still see the overall status display for your listings, but we’ve enhanced the performance metrics you receive directly from Google My Business and Facebook. You can easily filter and export this data, create custom reports and gather additional insights based on user interactions with your listings.

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How to use online reviews to save your business money
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Online Reputation Management. You might be forgiven for thinking it means sitting around on social media, making sure any negative reviews or comments are properly dealt with. But Online Reputation Management (ORM) is so much more than this - as Uberall MD and Co-Founder Florian Huebner wrote in Street Fight Magazine earlier this month, ORM can be ...

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Customer Reviews as Purchasing Factors - the Chance of Increased Revenue through Reputation Management
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What used to be done through mouth-to-mouth promotion by friends and colleagues, nowadays is accomplished through online customer reviews. The visualization of rankings through stars or points allows for a simple quality assessment of a product or service. Rating portals are booming: they help to organize the clutter of online offers and depending ...

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Initiate customer dialogue with the Reputation Management Hub by uberall.com
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Today, 80% of consumers are using search engines, online directories, apps, map services and GPS devices on a daily basis to find products and services in their local area. Local businesses lacking presence in any of these channels are at a competitive disadvantage when it comes to customer acquisition. The software by Uberall.com allows businesses...

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