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Customer Reviews

New Uberall Study Finds That Shoppers Want Stores to Respond to Customer Reviews

By Josha Benner, Co-Founder, Uberall

At Uberall, we recently announced the results of our “Customer Review Report”. The survey analyzes how shoppers evaluate brick-and-mortar store reviews online. For the study we commissioned a survey of more than 1,000 consumers throughout the U.S.

Here’s a closer look at some of our findings.

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How to use online reviews to save your business money
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Online Reputation Management. You might be forgiven for thinking it means sitting around on social media, making sure any negative reviews or comments are properly dealt with. But Online Reputation Management (ORM) is so much more than this - as Uberall MD and Co-Founder Florian Huebner wrote in Street Fight Magazine earlier this month, ORM can be ...

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