INSIGHTS

Make the Leap From Data to Actionable Insights.

Looking for a flash of brilliance? Turn numbers into understanding with a summary view of how well your business is getting found, being chosen, and driving loyalty.
We’ll spotlight the parts of your hybrid customer experience that are working best — and offer actionable advice for what to fix.

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98% of marketers believe analytics are essential to understanding customers

- Uberall/MomentFeed data

Instant Insight Into Customer Experience

Insights makes you more efficient by surfacing what you need to know about your customer experience: like where your locations rank in brand or product searches, how effectively they convert views to clicks, calls, or directions, and how often they respond to reviews.

Local CX Score summarizes how well your business is doing in getting found, being chosen and driving loyalty
Insights Carousel highlights strengths and weaknesses across one or many locations
Competitor Benchmarking measures your locations’ performance online versus similar businesses
When you’ve found something you want to drill down into, one click takes you directly to the data.

Make Data-Driven Decisions

Turn numbers and graphs into concrete next steps. Our tailored to-do list helps you identify and fix anything holding your business back. You’ll also get actionable recommendations to optimize your online presence to increase visibility, improve your brand image, build a better customer experience, and reduce the cost of acquiring new customers.

Check that all locations are set up on all relevant platforms
Audit profile completeness to maximize visibility and consideration
Surface unanswered questions or reviews to improve response rate

Benchmark Your Performance

How do you stack up against industry peers? Get a critical perspective on the performance of your business and locations. See at a glance how many of your locations are under or over-performing when it comes to visibility, conversion, ratings, and response rates.

Profile views compares how often your profiles are viewed in contrast to similar businesses
Listings conversions compare click to call, directions, and website rates
Review quality and response rate gives you a comparison of how often and fast you reply to reviews