SaaS Product Description

The below table(s) set(s) forth which SaaS Products are included in the SaaS Product Bundle(s) under an Order referring to these SaaS Product Descriptions, unless the Parties have agreed otherwise in the respective Order. The marker “Y” indicates that the respective SaaS Product (or SaaS Product module) is included in the respective SaaS Product Bundle, unless agreed otherwise.

You can find further descriptions of the respective SaaS Products included in a SaaS Product Bundle or provided individually (including SaaS Products or features thereof not listed in the tables below) below the tables.

*** In the event and to the extent Review Generation Email is included in Reviews, the PST Review Generation are applicable in addition to the PST Reviews.

* EV Listings AC
** EV Listings DC
*** In the event and to the extent Review Generation Email is included in Reviews, the PST Review Generation are applicable in addition to the PST Reviews.

SaaS Products in Detail

Descriptions of the SaaS Products (or SaaS Product modules) and their respective functionalities can be found in the respective sections below and under https://uberall.com/en-us/platform-overview.

Uberall Essentials

Key SaaS Products of Uberall.

Includes:

• Location Data Management (as described below)
• Insights & Analytics (as described below)
• Mobile App (as described below)

‍

Location Data Management (formerly: Mission Control)

Manage, optimize, and enrich your Corporate Location Data at scale.

Includes:

Scalable collection and update of Corporate Location Data - via form, via bulk update user interface, via API or via table import flow

• Account configuration and Location sorting with labels and grouping
• Data cleansing including location address normalization (validation of geo coordinates to ensure rooftop accuracy)
• Ingestion of:
  • Basic Corporate Location Data: Submission of names, addresses, telephone number, fax, website URL links, e-mail, opening hours, descriptions, keywords, photos, company logos, selection of key categories, etc.
    • Keyword recommendations for location description
    • UTM and Call Tracking fields, limited to only those Publication Partners that accept this information (Google, Bing, and Facebook,)
  • Premium Content: Submission of video, services, accepted payment methods, brands, social media profiles, selection of key attributes, etc.
    • Media manager: categorization of location photos which optimize their performance
    • Content Collections: collections of product, service, menu, people, and custom assets, published across multiple locations’ Listings and Local Pages.
  • Custom Fields: attributes specific to your business, that are visible in the frontend and can also be exchanged via API with your integrated systems

• UTM and Call Tracking fields, limited to only those Publication Partners that accept this information (Google, Bing, and Facebook,)

• Data enrichment suggestions after analyzing location data already publicly available online outside of the SaaS Products
• Unlimited profile updates on the Uberall Platform via real-time API, automated correction of data inconsistency and duplicate deletion

• Schedule updates to location profile fields for future publication

‍

May include additionally:

• Location Approval Workflow: Enables businesses to efficiently manage Corporate Location Data while maintaining brand control and accuracy, eliminating the need for emails or internal workflows that could delay updates. Contributors can edit Corporate Location Data within the platform, while approvers review and approve changes before any submission to the Publication Partners.

‍

Listings

Manage, optimize, and enrich your Corporate Location Data of your Corporate Locations at scale, then submit it to our network of Publication Partners for publication and synchronization purposes.

Includes:

• Global network: submission to our network of Publication Partners, taking into account location region and category on all different types of Publication Partners including Search & Discovery, Voice Search, Social & Reputation, Navigation Services, Data Aggregators, Healthcare, Business Directories and Electric Vehicle Data.
• Optimization for Voice network
• PreSync: Identification of existing listings and submission of claim requests (claiming) for a smooth onboarding
• Unlimited submission and publication updates, happening real time on API-connected publishers
• Self healing listings: Continuous submission of updated Corporate Location Data and sync check thereof to monitor success of respective update
• Listing duplication suppression
• Closed location management to remove them from Publication Partners, or mark the Corporate Location is temporarily or permanently closed.

‍

May included additionally:

• Pull API: Leverage all features and manage all data through Uberall’s bi-directional REST API for integration into your existing IT infrastructure

‍

Listings Add-Ons:

• EV Listings: Listings when provided for Corporate Locations that are electric vehicle charging points. In the event EV Listings is provided as “EV Listings (AC)”, the SaaS Product shall only be available for and used by alternate current electric vehicle charging points. In the event EV Listings is provided as “EV Listings (DC)”, the SaaS Product shall only be available for and used by direct current electric vehicle charging points.

‍

Reviews

Monitor and reply to customer feedback provided as End Customer Reviews across the web from one place.

Includes automatically:

• Reputation monitoring from a single platform across various channels and content types (reviews, Q&As etc.)
• Subscription to configurable email notifications when new End Customer Reviews are published
• In depth filtering and sorting on content
• Saved filters to allow future use of a pre-set filter
• Customer reviews export

‍

May include additionally:

• Approval workflow: give selected users the chance to check Review Replies before they are submitted to Publication Partners
• Reply Assistant including:
  • Response Library: save templates other users can apply to reply to End Customer Reviews
  • Automated Responses: auto-reply to star-only End Customer Reviews with randomly selected reply template
• Review Generation Email: Invitation tool to create and send customers customised emails to encourage End Customer Reviews of your Corporate Locations.

‍

Reviews Plus

Includes:

• Reviews Tiles (may also be referred to as "Website Widget" or "Review Widget") on your website to collect 1st and 3rd party End Customer Reviews, including monitoring through the platform
• Sentiment Analysis: Multi-lingual, AI driven analysis of reviews across corporate locations
• AI-Bulk Replies: AI driven review responses for multiple reviews at a time

‍

Messages

Track and respond to customer messages across multiple platforms from one central inbox, via live agents or with support from local chatbots.

Includes automatically:

• Centralized messaging UI (Facebook): Reply to chatbot messages from the SaaS Product platform provided by Uberall, across all your Corporate Locations
• Hand-off & email notification to live agent to inform a message has been received

‍

May include additionally:

• Basic chatbot customization
• Multi-language chatbot (EN, DE, FR, ES)
• Connection to reservations system

Insights & Analytics

Display of and access to various reports and analytical visualizations, which are generated based on aggregated corporate location data and usage data, and contain, among other things, best practices for using the SaaS Products for your benefit.

Includes:

• Reports and visualizations based on corporate location data

‍

May include additionally:

• Advanced Analytics reports, visualizations, and insights
• AI-powered reports, visualizations, and insights
• Uberall Data Sharing: Secure data integration (sharing) with your data visualization or analytics tool of choice

‍

Local Social (formerly: Social Organic)

Post to your social media profiles.

Includes:

• Posting at scale:
  • On multiple Corporate Locations
  • Various posting types: news, offer, events, Q&A
• Schedule publications
• Performance analytics (views, clicks, share, like, reactions when available)

‍

May include additionally:

• Posting on social media brand pages, additionally to local listings and social media location profiles (available for Facebook and Instagram)
• News Tiles (may also be referred to as “News Widget” or “Social Widget” or “Social Tiles” on your website to display 3rd party social posts
• Posting to Local Pages (not available for Local Pages as a Managed SaaS Product)
• Social post templates stored in a library with various sharing capabilities across users
• Posting calendar with monthly and weekly overview of the content scheduled
• Inbox to manage comments on social posts
• Optional workflow to make content approval mandatory before content is submitted for the purpose of publication

‍

Posting (to Google & Apple)

Local Social may also be provided in the variation Posting (to Google & Apple) to which then any terms of the Agreement applicable for Local Social apply and which then only includes the following:

Includes:

• Allows the user to publish social posts to their Google Business Profiles
• Allows the user to publish social posts to their Apple Maps profiles
• Allows the user to post Q&A information to their Google Business Profiles

‍

Social Ads

Manage and run paid ad campaigns across your social media profiles

Includes:

• Run localized ad campaigns at scale on Facebook and Instagram:
  • On multiple locations
  • Demographic and geo-targeting
  • Various formats such as photo and video ads, offers, in-message ads
• Campaign templates for various campaign objectives, stored in a library
• Performance analytics with export abilities
• A/B Testing that automatically carries forward better performing ad versions

‍

Locator & Local Pages

Help customers find your Corporate Locations through an integrated overview on your website (Locator) and/or let them explore each Corporate Locations through sub-websites (Local Pages).

Locator and/or Local Pages may be made available in one of the following forms of integrations:

“Build your Own” or “Self service” (Self-Serving)

Locator builder: build, design, and deploy changes to your Locator and/or Local Pages. Embed the code on your website once, then manage everything easily from the platform.

Hosted on your primary domain

“Build and hosted by Uberall” or “Managed”

Uberall builds, hosts, and maintains your Locator and/or Local Pages in consultation with you, hosted on a subdomain of your site.

• Built & maintained by Uberall
• Hosted on a sub-domain

‍

Include(s) in the forms of integrations above:

• Integratable Corporate Location overview with map-, search- and filter-functionalities (Locator) and/or Landing Pages for individual Corporate Locations (Local Pages)
• Flexible design (layout, styles, CTAs only for Self Service, more options for Managed and Store Finder API only)

‍

1. “Integrated API” or “Locator API” (Store Finder API)

Use the Locator API to pull Corporate Location Data and content into custom website and app builds, or bring the power of Uberall into your own tools and dashboards.

Includes in the form of integration above:

• Provision of API access
• Allowing Customer to create an integrated overview of Corporate Locations with map-, search- and filter-functionalities (Locator) and/or Landing Pages for individual Corporate Locations (Local Pages) itself

‍

Local Pages may include additionally:

• Posting on Local Pages with Local Social
• Integration of other content e.g. embedded elements (such as bookings), Reviews feed or content from Content Collections (as described under Mission Control)Provision in multiple languages (may apply to both Locator & Local Pages)
• Provision in multiple languages (may apply to both Locator & Local Pages)

‍

Locator Sessions - Excess of Committed Quantity:

In the event a Customer exceeds the Committed Quantity of Sessions for Locator and/or Local Pages, the Usage-Based Fee for any Additional Sessions shall be charged for Unit Bundles / price. A Unit Bundle has the same amount of Sessions as the initial Committed Quantity of Sessions, unless agreed otherwise.

Mobile App

Manage Corporate Location Data like opening hours, post to social media*, and respond to reviews* from an app designed for the needs of local and regional managers.

Includes:

• Account management
• Push notifications
• Support for phone camera functionality
• Multi-language app (EN, DE, FR, IT, ES, JP)

‍

May additionally include:

• Update Corporate Location Data*
• Feed to respond to End Customer Reviews*
• Inbox to manage messages and comments*
• Post to your social media accounts*

(*indicates related SaaS Products are required)

Collaborate Plus

Includes:

• Workflow approval for Location Data Management - The location approval workflow allows contributors to propose updates to business location data, which are held pending until reviewed. Approvers are notified to either approve or reject suggestions, ensuring only verified changes are published, maintaining data accuracy and integrity.
• Workflow approval for Reviews - enables users to review responses before they're published, providing an additional layer of oversight and ensuring greater accountability for the content being sent
• Workflow approval for Local Social - Enables the approver to receive list of posts to approve or reject before published by other users (typically location managers)

‍

Local Inventory

Local Inventory enables businesses to list their in-store stock products online, making them visible in local searches across platforms like Google. The product integrates directly with POS systems, ensuring accurate, real-time updates of product availability, price, and stock levels. With features like automatic data synchronization, businesses can seamlessly connect their inventory to search engines, local listings, and social media profiles. Local Inventory also supports Google Merchant Center verification within a week, allowing stock products to appear in Google’s “See What’s In-Store” feature. Additionally, detailed analytics provide insights into product views, clicks, and local demand trends

Review Generation SMS

Invitation tool to create and send customers customized text messages (SMS) to encourage reviews of your Corporate Locations.

Review Generation SMS - Excess of Committed Quantity: In the event a Customer exceeds its Committed Quantity of SMS for Review Generation SMS, the Usage-Based Fee for any Additional SMS shall be charged for Unit Bundles / price. A Unit Bundle has the same amount of SMS as the initial Committed Quantity of Sessions, unless agreed otherwise.

Surveys

Gather customer insights using the Surveys feature group. Create, distribute, and analyze online surveys within the platform to get direct feedback and identify improvements.

Includes:

• Survey Creation & Management: Build custom or template-based surveys (e.g., NPS) and manage designs (edit, delete, archive).
• Survey Distribution: Publish surveys to web pages and share via unique URLs.
• Results & Analytics: Analyze responses, view aggregated data/charts, and track NPS scores within the platform.

Uberall AI-powered Features

Enhance your workflows with features of the SaaS Product feature group “AI-powered Features” (formerly: AI Assistant) — which, if and to the extent applicable, are available together with the respective related SaaS Product — to help you be more productive and complete tasks effortlessly.

May include:

• UB-I (AI Agent for Location Performance)
  • UB-I: An AI Agent for Location Performance that boosts visibility, reputation, engagement, and revenue with less manual work. Built on Uberall’s LPO framework, UB-I prioritizes and executes high-impact actions across Reviews, Listings, and Local Social.
  • Reviews: UB-I helps you prioritize and respond to reviews instantly and consistently.
  • Social: UB-I helps you create and publish engaging content right away—keeping your brand top of mind.
  • Listings: UB-I flags needed updates and submit them —keeping corporate location data up to date everywhere.

• For Reviews:
  • AI-Review Response Suggestions: Smart, AI-generated drafts of Review Responses.
  • AI-Bulk Replies (requires Reviews Plus): AI-driven Review Responses for multiple End Customer Reviews at scale, saving time and ensuring consistent tone.

• For Local Social:
  • AI Social Writer: Creates engaging, on-brand titles and post descriptions from scratch in seconds, based on prompts.
  • AI Tone Adjuster: Automatically refines and optimizes the tone of your Social Posts for professionalism, empathy, or engagement.

• For Listings
  • AI-Listings Profile Description Generator: Creates compelling, SEO-friendly, and optimized listing profile descriptions instantly.

• For Messages:
  • AI-Powered Message Assistant: Advanced functionality of chatbot that provides instant, accurate, and personalized answers to customer questions across different Publication Partners.
  • Natural Language Processing (NLP): Uses advanced AI models to enable lifelike, conversational interactions.
  • Knowledge-Integrated AI: Draws from verified Corporate Location Data, FAQs and booking systems to respond accurately.

‍

Platform

Set of features improving the overall platform experience to integrate our customers’ standards and ecosystem.

Includes

• User Rights Management: Assign flexible user rights for different employees, from location-only manager, to administrator, with customized setup for notifications, edit and features accesses

May included additionally:

• Login & Security:
  • Single sign-on via SAML
  • Two-factor authentication
• In app support via form or chat
• Accessibility widget

‍

Multi-Language: English, French, German, Spanish, Italian, Swedish, Norwegian, Danish, Dutch, Polish, Japanese, Portuguese, Finnish, Czech, Turkish