Product Description

SaaS Products Descriptions

The below table sets forth which SaaS Products are included in the SaaS Product Bundle(s) under an Order referring to these SaaS Product Descriptions, unless the Parties have agreed otherwise in the respective Order. The marker “Y” indicates that the respective SaaS Product (or SaaS Product module) is included in the respective SaaS Product Bundle, unless agreed otherwise.

Last update: March 27, 2023	SaaS Product Bundle
	Get Found	Be Chosen	Thrive
SaaS Product / SaaS Product module				Product Specific Terms (PST)
Mission Control	Y	Y	Y	N/A
Listings	Y	Y	Y	PST Listings
Reviews*	-	Y	Y	PST Reviews*
Messages	Y	Y	Y	PST Messages
Insights & Analytics	Y	Y	Y	PST Insights & Analytics
Local Social / Brand Social	-	Y	Y	PST Local Social / Brand Social
Locator & Local Pages	-	-	Y	PST Locator & Local Pages
Mobile App & Platform	Y	Y	Y	N/A
Review Generation SMS	-	-	-	PST Review Generation

* In the event and to the extent Review Generation Email is included in Reviews, the PST Review Generation are applicable in addition to the PST Reviews

SaaS Products in Detail

Descriptions of the SaaS Products (or SaaS Product modules) and their respective functionalities can be found in the respective sections below and under https://uberall.com/en-us/platform-overview.

Mission Control

Manage, optimize, and enrich your Corporate Location Data at scale, then publish and sync it to our network of Publication Partners.

Includes:

Scalable collection and update of Corporate Location Data - via form, via bulk update user interface, via API or via table import flow

• Account configuration and Location sorting with Labels and grouping
• Data Cleansing including location address normalization (validation of geo coordinates to ensure rooftop accuracy)
• Ingestion of:
  • Basic Corporate Location Data: Submission of names, addresses, telephone number, fax, website URL links, e-mail, opening hours, descriptions, keywords, photos, company Logos, selection of key categories, etc.
    • Keyword recommendations for location description
  • Premium Content: Submission of video, services, accepted payment methods, brands, social media profiles, selection of key attributes, etc.

    • Media manager: categorization of location photos which optimize their performance

    • Content collection: collections of product, service, menu, people, and custom assets, published across multiple locations’ Listings and Local Pages.

  • Custom Fields: attributes specific to your business, that are visible in the frontend and can also be exchanged via API with your integrated systems
    • UTM and Call Tracking fields, limited to only those Publication Partners that accept this information (Google, Bing, and Facebook,)
• Data enrichment suggestions after analyzing location data already publicly available online outside of the SaaS Products
• Unlimited profile updates on the Uberall Platform via real-time API, automated correction of data inconsistency and duplicate deletion

Listings

Manage, optimize, and enrich your locations’ data at scale, then publish and sync it to our network of Publication Partners.

Includes:

• Global network: submission and publication on our network of Publication Partners, taking into account location region and category

• Optimization for Voice network

• PreSync: identification of existing listings and claiming process to prevent duplicate creation

• Unlimited submission and publication updates, happening real time on API-connected publishers

• Self healing listings: sync checks to protect listings from being claimed by a third party or having inaccurate data published

• Listing duplication suppression

• Closed location management to remove them from publishers

Listings Add-Ons:

EV Listings: Listings when provided for Corporate Locations that are electric vehicle charging points

Reviews

Monitor and reply to customer feedback across the web from one place.

Includes automatically:

• Reputation monitoring from a single platform across various channels and content types (reviews, Q&As, …)

• Subscription to configurable email notifications when new reviews are published

May include additionally:

• Approval workflow: give selected users the chance to check replies before they’re posted live

• Reviews widget on your website to collect 1st and 3rd party reviews, including monitoring through the CoreX platform

• Reply assistant including:

  • Response library: save templates other users can apply to reply to reviews

  • Automated Responses: auto-reply to star-only reviews with randomly selected reply template

• Review Generation Email: Invitation tool to create and send customers customised emails to encourage reviews of your locations.

Messages

Track and respond to customer messages across multiple platforms from one central inbox, via live agents or with support from local chatbots.

Includes automatically:

• Centralized messaging UI (Google, Facebook): reply to messages from the CoreX platform, across all your locations

• Hand-off & email notification to live agent to inform a message has been received

May include additionally:

• Basic chatbot customization

• Multi-language chatbot (EN, DE, FR, ES)

• Connection to reservations system

Insights & Analytics

Centralize the data showing how customers find, experience, and interact with your locations online and get best practice recommendations on improving performance.

Local Social / Brand Social

Post to your social media profiles, listings and website.

Includes:

• Posting at scale:
  • On multiple locations
  • Various posting types: news, offer, events, Q&A
  • Across all channels having a posting functionality

• Schedule publications

• Performance analytics (views, clicks, share, like, reactions when available)

May include additionally:

• Posting on social media brand pages, additionally to local listings (available for Facebook and Instagram)

• Posting widget for your website

• Posting to Local Pages (excluding Locator as Managed solution)

• Social post templates stored in a library with various sharing capabilities across users

• Posting calendar with monthly and weekly overview of the content scheduled

Locator & Local Pages

Help customers find your locations from your website and let them explore each location with Local Pages.

Self service (Self-Serving)

Locator builder: build, design, and deploy changes to your Locator and Local Pages. Embed the code on your website once, then manage everything easily from the platform.

• Hosted on your primary domain

Managed

Uberall builds, hosts, and maintains your Locator & Local Pages in consultation with you, hosted on a subdomain of your site.

• Built & maintained by Uberall

• Hosted on a sub-domain

API Uberall (Store Finder)

Use the Locator API to pull location data and content into custom website and app builds, or bring the power of Uberall CoreX into your own tools and dashboards.

Includes:

• Integrated turn-key solution

• Architected for SEO

• Flexible design (layout, styles, CTAs only for Self service, more options for Managed and API only)

• Multi-language pages

May include additionally:

• Posting on local pages with the Local Social CoreX module

• Content management connected to Content collections (Menus, Product, People and custom)

• Embedded elements (e.g. bookings)

• Reviews feed

Locator Sessions - Excess of Committed Quantity:

In the event a Customer excesses its Committed Quantity of Sessions for Locator, the Usage-Based Fee for any Additional Sessions shall be charged for Unit Bundles / price. A Unit Bundle has the same amount of Sessions as the initial Committed Quantity of Sessions, unless agreed otherwise.

Mobile App

Manage location information like opening hours, post to social media*, and respond to reviews* from an app designed for the needs of local and regional managers. (*indicates related modules are required)

Includes

• Push notifications

• Multi-language app (EN, DE, FR, IT, ES, JP)

Platform / CoreX Platform

Set of features improving the overall platform experience to integrate our customers standards and ecosystem.

Includes:

• User Rights Management: Assign flexible User Rights for different employees, from location-only manager, to administrator, with customized setup for notifications, edit and features accesses

May included additionally:

• API: Leverage all features and manage all data through Uberall’s bi-directional REST API for integration into your existing IT infrastructure

• Login & Security:

  • Single sign-on via SAML

  • Two-factor authentication

• In app Support via form or chat
• Accessibility widget

Review Generation SMS

Invitation tool to create and send customers customized text messages (SMS) to encourage reviews of your locations.

SMS - Excess of Committed Quantity:

In the event a Customer excesses its Committed Quantity of Sessions for Locator, the Usage-Based Fee for any Additional SMS shall be charged for Unit Bundles / price. A Unit Bundle has the same amount of SMS as the initial Committed Quantity of Sessions, unless agreed otherwise.