Engage

Engage with local customers. Wherever they are talking.

Ready-to-buy consumers research online for nearby stores, go in-store to buy, and often leave a review about their experience. In turn, those reviews influence the purchasing decisions of future customers. This makes it crucial for businesses to have a voice in those conversations, monitoring and responding to reviews and comments.

Uberall Engage increases in-store sales by empowering you to monitor your online reputation across all of your locations. Respond to customers across multiple platforms - all from one inbox - or post social content to specific locations and platforms.

Reputation Monitoring

Easily monitor your online reputation across all platforms, including Google, Facebook, Yelp and many directories. Keep track of reviews and user-generated content for all your business locations. Understand perceptions of your brand so you can deliver the best experience possible at each location.

Reputation Management

Proactively manage all your online customer feedback, both positive and negative. Respond to feedback and customer-generated content. Gain control of how reviews are managed across locations with multi-level platform management and workflows.

Google & Facebook API

Uberall’s API integration with all partner platforms, including Google, Facebook and many other directories, maps and navigation systems, puts you in the driver’s seat when it comes to shaping and managing your company’s online reputation and customer engagement.

Corporate Control

Give different teams and employees exclusive access to individual features. Depending on their responsibilities, you can assign relevant user access control within the platform, from reviewing to posting. You can even set approval workflows to enable admin users to edit, approve or decline individual replies to customer reviews.

Review Notifications

Never miss another customer review. Everytime a customer rates or reviews one of your business locations online, you will receive a notification via email. Alternatively, just set the notifications to alert you when you receive a one or two star rating.

Scheduling

Schedule posts for future publication to experience easier, more effective social media campaign management.

Data Analysis

Analyze customer feedback and other user-generated content by location, time, platform, geography or type. Engage gives you an in-depth look at the online performance of an individual business location, any group of locations, or all your locations.

Easy Reporting

In a few simple steps, you can create individual customer feedback overviews across platforms. Plus, quickly generate comprehensive Excel reports, suitable for internal reporting or archiving.