Uberall CoreX: Reviews

Boost Your Reputation

Take control of your online reputation and ratings, so your business is the top choice for both search engines and prospective customers.

86%

of consumers prefer businesses that respond to reviews

22%

impact on local search rank comes from reviews

25%

more foot traffic possible when star ratings improve by 0.1

Respond to More Reviews, More Easily

Show customers you care about their feedback by responding to reviews quickly and with just the right answer, at scale.

  • Automated Responses help you reply to star-only reviews automatically with randomized, prepared responses.

  • Review templates can be easily accessed and adapted by anyone responding to reviews.

  • Tags help the team find the perfect response for the situation (e.g. positive review, negative review, fake review)

Protect Your Reputation

Leverage customized controls to safeguard your brand reputation and speak with one consistent voice, no matter who is responding to reviews.

  • Customizable permissions let you select who can save and edit templates, reply to reviews, and approve responses.

  • Review response templates give local managers brand-approved responses to use in different situations.

  • Keyword recommendations keep priority keywords top-of-mind and optimize responses for visibility in search.

Create Better Experiences With Sentiment Analysis

The best way to get better reviews is to eliminate issues that drive negative reviews in the first place. With our advanced Sentiment Analysis engine transform written reviews into actionable insights.

  • Advanced natural language processing model delivers exceptional accuracy and depth, for insights you can trust.

  • Sentiment scores reveal operational strengths and weaknesses to help improve operations.

  • Location, date, and network filters help you reveal high and low-performing areas, and measure the impact of on-site improvements.

  • Reviews panel gives you the ability to sort, filter, and read the reviews behind your scores.

Empower Your Team

Gain efficiency and encourage ownership among location managers with smart tools that make it easy for them to manage their online reputation.

  • The Uberall CoreX mobile app helps local managers stay on top of their locations’ reputation on the go.

  • Customizable alerts let local managers choose when to be notified of new reviews, like when negative reviews are posted.

  • Approval flows give selected users control of customer-facing comms before they go out.

Uberall gives our team one place to log in and see in seconds how all of Texas Roadhouse’s nearly 600 stores are performing — across reviews, social media, and listings.

Mary Newell

Director Digital and Brand Marketing, Texas Roadhouse

Uberall CoreX—The Hybrid Customer Experience Platform

Why Uberall

Uberall helps you create a seamless customer experience. We connect the online and offline world.

Packages

We have a package that fits your needs. Whether you have 10, 100 or 1000+ sites.

Services

Make the most of Uberall CoreX. With our service support, you'll get even further, faster.

The Platform of Choice for the Most Visible Brands

Schedule your demo and see why Uberall CoreX is the platform of choice for to thrive in a hybrid world.

Schedule a demo today