“Customer churn is a chronic problem for companies selling media, software and services to SMBs. This session will present aggregated data and insights from more than 200,000 SMB customer accounts. What characteristics, patterns and success recommendations exist within the data? In addition, how can partnerships that offer complementary services and support drive success and increase retention for both SMB and enterprise accounts?”
This session will share some of our own new data on customer churn. For example: did you know that there are four main drivers of customer retention—that each, alone, could increase your the retention rate by 80% or more? Most are significantly underused. You’ll learn what they are and how to use them.
Plus, hear Vendasta’s story on what practices have impacted their customer retention rates. You’ll walk away with new insights that you can apply to your own daily practices—keeping customers happy and loyal while growing your business.
Connect with Uberall at LSA19 and head home with innovative, actionable ideas for adding new customer revenue and reducing churn with location marketing.
See you there!