New report reveals 11% more local customer engagements in 2020 | Find out more
API integration with all partner platforms, including Google, Facebook and many other directories, maps, navigation systems and review sites.
You’re in the driver’s seat when it comes to shaping and managing your company’s online reputation and customer engagement.
✔ Apple Maps & Siri
✔ Here Maps
✔ Many more...
Give different teams and employees exclusive access to individual features.
Depending on their responsibilities, you can assign relevant user access control within the platform, from reviewing to posting.
You can even set approval workflows to enable admin users to edit, approve or decline individual replies to customer reviews.
Never miss another customer review.
Every time a customer rates or reviews one of your brand locations online, you will receive a notification via email.
Or, just set the notifications to alert you when you receive a one or two star rating.
Schedule posts for future publication to experience easier, more effective social media campaign management.
Share up-to-date information about the coronavirus with your customers — for example, changed services, security regulations, product availability and more. With special COVID-19 posts for Google My Business, these notices appear at the top of your location profile.
With Advanced Analytics you get a full overview of the impact of your location marketing campaigns, show the impact of your efforts, and take meaningful actions based on data. Find out more about Advanced Analytics.
Analyse customer feedback and other user-generated content by location, time, platform, geography or type.
Engage gives you an in-depth look at the online performance of an individual location, any group of locations, or all your locations.
In a few simple steps, you can create individual customer feedback overviews across platforms.
Plus, quickly generate comprehensive Excel reports, suitable for internal reporting or archiving.