86% of consumers are more likely to shop at a store that responds to reviews. Are you monitoring and managing your reviews in the best possible way? How you reply and how quickly you post your responses to reviews is critical for your online reputation and has significant influence on local search rankings.
Ready-to-buy consumers research online for nearby stores, go in-store to buy, and often leave a review about their experience. In turn, those reviews influence the purchasing decisions of future customers. This makes it crucial for businesses to have a voice in those conversations by responding to reviews and being proactive with relevant social media posts.
Customer reviews are one of the most critical channels to boost your revenue. By tapping into the power of word-of-mouth reviews, your customers act as brand ambassadors that help you stay ahead of your competitors.
72% of brand engagement on Facebook is local. Connect with your customers directly through location-relevant news, promotions and events across all your brand channels and networks at once.
Is your headquarter marketing team in charge of social media or would you rather have your individual locations take care of postings and reviews? Easily create individual user roles, workflows and notifications to set up reputation management tactics that are efficient and consistent.
Your reviews give you a wealth of customer data to tap into. Easily highlight issues with specific locations, so you can act quickly, and use the insights to predict similar problems in other locations.
Contact us today to unleash the power of location marketing on your online presence.
