Uberall Scores as G2 Leader

Uberall Further Secures Its Position as a Leader and High Performer with Eight G2Crowd Product Category, Admin, and Support Badges for Fall 2022

Detroit, MI (Sept. 27, 2022)—Uberall, a global provider of hybrid customer experience (CX) solutions, is once again honored by G2Crowd for overall leadership performance, quality of support, and ease of administration in software categories ranging from Local Marketing and Local SEO, to Online Reputation Management and Social Media Management. G2Crowd’s quarterly Grid® Reports rank B2B software companies based on user-reported performance in areas such as Usability, Implementation, Results, and Customer Relationships.

“Recognition from G2 is especially meaningful to us because it’s based on feedback from our customers,” said Tijs van Satan, Chief Customer Officer, Uberall.

G2Crowd’s ratings and reports rely on verified reviews of user satisfaction to help businesses make informed decisions on product capabilities that matter the most to them. Businesses can hone in on the capabilities they’re looking for, whether it’s a desire for a superior customer success team like Uberall, or a need for online reputation management capabilities that will help them shine, like Uberall’s popular reviews response automation.

Here’s what the new badges say about Uberall and our Uberall CoreX platform.

Leader (Online Reputation Management)—Uberall earned Leader status in the Online Reputation Management Software category, showing strong performance in a category that matters a lot to our customers. Products in the Leader quadrant in the G2 Grid® Report are rated highly by G2 users and have substantial Satisfaction and Market Presence scores.

Best Support Enterprise (Enterprise Local SEO)—Uberall earned a 98% satisfaction rating among our enterprise customers for the quality of our support, outperforming many others in the Enterprise Local SEO category. \

Easiest Admin Enterprise (Enterprise Local Marketing)—Scoring a 95% customer satisfaction rating, Uberall was recognized for ease of administration among our enterprise customers in the Enterprise Local Marketing category. The ease of admin score is part of G2’s Usability Index and looks at customer satisfaction with the ease of admin for each product.

High Performer (Social Media Management)—In the Social Media Management software category, customers gave us high marks for Quality of Support (93%), Ease of Use (91%), Ease of Admin (93%), and Ease of Doing Business With (97%). Customers rated our Social Publishing and Social Engagement features the highest.

It’s especially gratifying to see how Uberall CoreX and our amazing team are driving happiness and satisfaction among our customers. Here is some of the feedback behind these performance awards – in our customers’ own words:

“Essentially Uberall helps us to manage over 1000 of our google listings and makes it easy for us to analyse the data…It's been a very useful and reliable tool for us. The team that work on our account have always been excellent and we find the data they share in quarterly meetings very insightful.”Retail Solutions Executive

“It allows me to manage my client's large network of nationwide stores in a simple centralised dashboard. I can quickly make edits to opening hours, services and store photos on the fly and then submit them to a huge number of directories at the click of a button. The reviews dashboard is also fantastic and the customer support is second to none.”Digital Marketing Consultant

“The team at Uberall are always there to support (sic) when needed and are always happy to arrange a time that best suits our business.” - Administrator in Retail

“It allows me to quick (sic) and easily respond to customer reviews and questions on Google using the Reply Assistant feature. The Google My Business reviews dashboard is very clunky so this was a pain point for me before using Uberall.”Digital Marketing Consultant

If you haven’t checked out our customer reviews on G2, they can be found here. And while you’re visiting G2, if you’re an Uberall customer please leave us a review. We value our customers’ opinions and would love to hear about your experience with Uberall!