SaaS expert Czerny joins company to strengthen customer and partner relationships and promote rapid growth
August 20, 2020 - Uberall, the leading provider of ‘Near Me’ Brand Experience marketing solutions, today announced the appointment of André Czerny as Senior Vice President Customer Success. In his new position, Czerny will help further Uberall's company growth through developing relationships with its customers and partners, bringing years of relevant experience from leading SaaS companies to the role.
Czerny joins Uberall after many years in customer success and change management positions at leading technology SaaS companies, including Salesforce and Microsoft. At Salesforce, formerly known as Demandware, Czerny helped design and build the company’s European customer success programme for its Commerce Cloud platform, and was later responsible for the complete Renewal Revenue Stream for the company’s DACH and Nordic regions. At Microsoft's Customer Success Unit, Czerny led the Business Applications Team, supporting enterprise customers through strategic change management in their digital transformation from on-premise to the cloud.
"We are very pleased to be welcoming André to the team at Uberall,” said Florian Hübner, founder and CEO of Uberall. “His extensive SaaS knowledge and expertise, as well as his impressive track record of driving change and progress in global companies through successful customer relationships, makes him exactly the right fit for us as we continue to scale up as a company."
“Building a trusted, sustainable business relationship with customers and partners is central to Uberall's continued success,” said André Czerny, SVP Customer Success, Uberall. “My aim is to integrate business partners as well as customers into the customer success framework so that we can sustain and expand Uberall's market-leading position. I’m thrilled to be a part of Uberall's scale-up process and look forward to further developing value-focused customer relationships to help our customers realise their 'Near Me' brand experience.”
Uberall enables companies to create a compelling ‘Near Me’ brand experience: it includes all online touchpoints that a consumer has with the physical location of a brand. In this way, companies ensure a uniform brand presence along the 'Near Me' customer journey - from 'Near Me' searches and online ratings to purchasing and brand loyalty. With the Uberall platform, brands optimise their locations on numerous online platforms for 'Near Me' search and strengthen customer interaction and turnover in the bricks-and-mortar shop. The Uberall network includes a growing ecosystem of over 125 search engines, online directories, apps, navigation services and more. Florian Hübner and David Federhen founded Uberall in 2013. In addition to its headquarters in Berlin, Uberall has offices in San Francisco, London, Paris, Amsterdam, Detroit and Cape Town. Clients include Fortune 500 companies and market leaders from around the world. Learn more at uberall.com.
Eleri Boyesen/Michelle Edge
Eleven Hundred Agency
email@example.com / firstname.lastname@example.org
+44 (0)20 7688 5202